These Terms and Conditions govern your use of this website and any transactions you make with Beta Dog Food®.
Please read them carefully – by accessing our website or placing an order, you agree to be bound by these terms. If you do not accept these terms in full, you may not use our website or make purchases.
Website Use
- This website is owned and operated by Beta Dog Food®.
- We grant you a limited, revocable license to access and use this website for your own personal use.
- You may not use this website for any commercial or fraudulent purpose. Any unauthorized use terminates any permission granted by us.
- You may not copy, reproduce, distribute, modify, display, or otherwise exploit site content without our express written consent.
User Accounts
- You may browse the website without registering an account. However, to make purchases you must create an account.
- You agree to provide accurate and current information when registering an account and update details as necessary to keep them accurate.
- Account usernames and passwords are personal to you and may not be shared with others. You are responsible for maintaining confidentiality.
- We reserve the right to suspend or terminate accounts at any time if these terms are violated or fraudulent activity suspected.
Ordering & Payment
- All orders for products made through this website constitute a legal offer that we may accept or reject. A confirmation email represents acceptance of your order.
- Product pricing and availability may change without notice. Errors will be corrected at the time of ordering.
- You agree to pay all fees and charges incurred for products ordered through this website, including taxes and shipping costs.
- We may request a partial or full payment in advance for custom, special order, or bulk purchases.
- If payment cannot be processed, we reserve the right to cancel the order. You will be responsible for any resulting fees.
Shipping & Delivery
- We will make reasonable efforts to fulfill orders according to our estimated timelines. We cannot guarantee delivery times.
- Title and risk of loss transfers to you on delivery to the carrier. You are responsible for investigating and resolving any shipping discrepancies or damage directly with the carrier.
- We reserve the right to make deliveries in installments. All installments constitute independent shipments. Delay or failure to deliver one installment does not entitle you to reject delivery or cancel other installments.
Returns & Refunds
- Please inspect all orders promptly on receipt. You may return unopened products in original packaging within 30 days of delivery for a full refund.
- Opened products may be returned within 30 days if they are unusable due to our error. We reserve the right to determine if a partial or full refund is warranted.
- Custom, bulk, or special order sales are final and non-refundable.
- You are responsible for return shipping costs unless the return is due to our error. Shipping costs will be deducted from refunds.
- Refunds are generally issued within 10 business days. Refund options are limited to your original payment method.
Termination
- We reserve the right to refuse orders, terminate accounts, or cancel purchases without notice, for any reason.
- We may discontinue or limit access to the website for any reason without notice and will not be liable for doing so.
- If your account or access is terminated, these terms continue to govern any matters arising or existing as of termination.
Disclaimers
THE WEBSITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE OR PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES A WARRANTY NOT EXPRESSLY STATED HEREIN.
Limitation of Liability
OUR MAXIMUM LIABILITY ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS IS LIMITED TO THE GREATER OF THE AMOUNT PAID OR PAYABLE BY YOU FOR THE SPECIFIC PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.
UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND RELATING TO YOUR USE OF THE WEBSITE OR PRODUCTS.
THESE EXCLUSIONS APPLY REGARDLESS OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR CLAIM, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
THESE LIMITATIONS OF LIABILITY SURVIVE FAILURE OF THE ESSENTIAL PURPOSE OF THESE TERMS AND ANY LIMITED REMEDY HEREIN.
Indemnification
Upon request, you agree to defend and indemnify us against any claims, losses, investigations, or suits related to your use of this website or violation of these terms. We reserve the right to assume exclusive defense and control over any such claims subject to indemnification by you.
Intellectual Property
All website content, including text, graphics, logos, button icons, images, audio clips, trademarks, data compilations and software is our exclusive property protected by copyright laws. The compilation and organization is our original work protected by copyright laws.
Reproduction, distribution, public display, or creation of derivative works from site content is prohibited without our express written consent. Nothing herein grants you any ownership rights in the content.
User Content
We welcome user-generated content like comments, forum posts, reviews, images, and videos. You grant us an unconditional, perpetual, and royalty-free license to use, modify, publicly display, and exploit such content.
You are responsible for your submissions. Do not submit illegal, infringing, obscene, or objectionable material. We may delete or remove any content for any reason without notice.
Privacy
Please refer to our Privacy Policy for details on how we collect, use, and disclose user information. Acceptance of these terms indicates you agree to the terms of our Privacy Policy.
Changes to Terms
We reserve the right to update these terms at any time. When material changes are made, we will notify you through the website or email provided to registered users. Using the website or placing orders after changes indicates your acceptance.
Applicable Law
These terms and your use of this website are governed by the laws of the United Kingdom without regard to conflict of law principles. You consent to the exclusive personal jurisdiction and venue in the courts located in and serving London, United Kingdom.
We make no representation that information, content, or materials on the website are appropriate, compliant, or available for use outside of the United Kingdom. Accessing this site from territories where the contents are illegal is prohibited. Those who access this site from other locations do so at their own initiative and are responsible for compliance with local laws.
Dispute Resolution
If a dispute arises relating to these terms or your use of this website, you agree to first contact us and make a good faith effort to resolve it directly with us before resorting to more formal means of resolution.
Entire Agreement
These terms, any supplemental policies referenced herein, and any additional terms on this website represent the entire agreement between you and Beta Dog Food® concerning use of this website and supersedes any prior agreements.
The invalidity or unenforceability of any provision herein shall not affect the remaining terms, which continue in full force and effect. The failure to require performance or timely performance of any provision shall not affect the right to require performance at any time thereafter.
Contact Us
Please feel free to reach out with any questions about these terms:
Beta Dog Food®
123 Main St.
London, United Kingdom
Email: [email protected]
Phone: 020 7946 0000
Effective Date: January 1, 2023
